Tepo — Support

Last updated 20 October 2026

Questions, bugs or ideas: support@mazlabs.com. We usually reply within two working days.

Common questions

Where are my files? In the Files app › iCloud Drive › Tepo if you keep them in iCloud Drive, or On My iPhone (or On My iPad) › Tepo if you keep them on one device. Inside: one folder per profile, then by year and month. In Tepo, open Library and tap a profile, then the folder button.

Tepo put a document in the wrong place. How do I fix it? On the confirmation screen, tap another profile, edit the name, or tap the mic and say what it is ("It's for Northwind, the September hosting invoice"). Tepo re-reads the document with your note.

How does Tepo recognise my business? From the business IDs you add to a profile (VAT, EIN, ABN, SIREN…) and the names printed on your letters. Add them in Profiles.

Can I use Tepo on my iPhone, iPad and Mac? Yes. Choose iCloud Drive during setup, or turn on Settings › Keep documents in iCloud Drive: your devices then share the same folders, and your profiles appear on every device signed in to the same Apple Account.

Does Tepo send my documents anywhere? No. Pages are read on your iPhone or iPad, and nothing is ever sent to us. If you use iCloud Drive, your documents are stored in your own iCloud account. See the privacy policy: https://tepoapp.com/privacy

Which iPhones and iPads are supported? iOS 26 or iPadOS 26 or later. The smartest reading uses Apple Intelligence (iPhone 15 Pro and later, iPad with M1 or later, iPad mini with A17 Pro); other devices use a simpler on-device reading.

Something went wrong. What should I send? Turn on Settings › Save scan logs, scan the document again, then open Settings › View scan logs and share the log with us. Logs contain the text of the page, so only share what you're comfortable sharing.